How we provide Care

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Some people think that most care providers are “more or less” the same…this isn’t true.

Quality Home Care differs from other care providers in many ways.

We directly employ all our team. We never outsource nor use temporary workers.

All our team have completed the common induction standards as outset by Skills for Care Common induction Standards.

All our team have joined us through word of mouth, we assess and manage all of our team and they are constantly

supported and encouraged to develop.

 

“All our team genuinely care”

 

HOME CARE SWAVESEY

Our clients are never left without a carer

Our promise to every one of our customers is that we will never leave them without a carer. If a carer is unable to work, we ensure that they are replaced immediately.

We aim to be never late for visits.

Our team know what they are doing and are constantly supported and reviewed. If we are going to be late or delayed we will always let you know.

 

Continuity of care

It reduces anxiety and improves emotional well being, this allows the person receiving care to develop a better quality relationship and communication level with their carer. Resulting in less disruption and a more fluid visit from something as small as knowing where the sugar is and knowing your likes and dislikes.

 

We are a local company

We employ local people with local knowledge.

90% of our referrals are from word of mouth from existing customers who recommend us to provide care for their friends and family.

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A company you can trust

We are here for you 24 hours a day, 365 days a year to ensure your peace of mind.

We are the only local company who operates a free 24 Hour on call service for you or your family.

We love to talk

So what happens next

Before anything begins you will be fully informed and feel comfortable we initially make care needs assessment and with you we will make a Support or Care plan. This will include your wishes and your choices will be fully explained.
And once your completely happy we can begin.
There’s no lengthy contracts and your free to cancel your care with minimum notice

The QHC Difference 

We pride ourselves and strive everyday to be the best, we want to deliver a level of service to our client which is Outstanding.

Quality Home Care is a privately run care provider, we have no shareholders, absolutely everyone in the company works together as a team.
By working as a team we communicate better.
Everyone here works on the ground too. All of us work in the actual care provision. By doing this we all know our clients and there wishes and have the ultimate understanding of

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 how care is delivered to you.You the client are the most important part of the company to us and we want to deliver a level of service which is outstanding.
On our most recent QA survey Jan14 we had arrived at our visits on time for 98% of our visits even when we faced floods.

We do this by having the right people doing the right Job and working as a team together.
Our clients receive regular reviews and have lots and lots of ways they can make choices and are encouraged to do so.

 

HAVERHILL HOME CARE CB9

 

Care Plan Assessment

Quality Home Care will assess each individual’s personal wishes and needs before building a recommended care package including bo

th physical as well as personality requirements, accompanied by a clear costing breakdown. All forms of manual handling can be tailored and your team individually trained to specific needs.

Our expert team works with care case managers and legal professionals to tailor services in the most cost effective manner and to the all important budget.  Our independent certified accountant will tailor a payment schedule for the client and Quality Home Care which ensures smooth financial hassle free administration.

 

Mike Portals

What is Client’s Voice?

 

 Clients Voice is a form for clients or families to give suggestions or raise a point about someone’s Care. The submitted forms are always reviewed and if action is needed it will be taken within 7 days. The voice of the clients is a invite to help us deliver the highest standard of support and care. They can be submitted confidentially or openly which supports clients in improving their care plans and can easily make choices.

Why do you need this?

 

Although we develop your care or support plan with you the client plus any advocate you wish, it just gives an extra measure to enable you to make a change.

We frequently review our clients care plans and welcome choices and in every care plan there are feedback forms.

But by completing and submitting this form it helps us to deliver your support the way you want.
We always listen – by telling us you are helping us.

We can’t change something if we don’t know! This could be anything from a worker

preference to a visit time to a task.

 

Why should I bother my support is ok?

 

We will gain a greater level of understanding and insight into wishes. This enables us to deliver care or support in the way it works best.

 

Family and professionals’ voice..

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Clients are able to view live current staff attendance and who’s due as well as live service outcomes, budgets, and costing. In their own secure client portal.

 

Family and professionals voice

 

Clients are able to view live current staff attendance and who’s due as well as live service outcomes, budgets, and costing. In their own secure client portal.

 

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Clients voice

What is Client’s Voice?

 

Clients Voice is a form for clients or families to give suggestions or raise a point about someone’s Care. The submitted forms are always reviewed and if action is needed it will be taken within 7 days. The voice of the clients is a invite to help us deliver the highest standard of support and care. They can be submitted confidentially or openly which supports clients in improving their care plans and can easily make choices.

 

Please find the Feed back form here

 

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Why should I bother my support is ok?

We will gain a greater level of understanding and insight into wishes. This enables us to deliver care or support you or your client in the way it works best.

 

Quality Monitoring

 

Throughout our daily working activity we monitor by close governance, We individually Spot check our team at 3 month intervals.

Staff appraisals are held every three months.

The team all have regular meetings with the HR Manager giving them an independent advocate’s voice.

We hold Branch meetings once per month, a Company meeting every six months and management meetings

fortnightly with KPI’s set.

We hold regular client reviews specifically under taken by the registered provider ensuring no bias.

Throughout our literature there are multitudes of ways for clients to raise any concern and make choices they have access to this also via the website and leaflets within the care folder and incorporated within the care plans. Clients are frequently reminded of the choices to request a review at any point. These will be undertaken within 7 days of request.

We distribute 6-monthly QA Surveys. Our last survey showed 98% of visits were on time.

We are extremely proud of this as 60% of our client base is classed Rural.

We have a Quality Assurance Manager whom monitors staff performance and ensure

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all procedures are adhered too. Within our infrastructure we are able to complete annual reports of performance on any member of staff enabling appraisals and quality monitoring at outstanding levels.

We train our staff in line with Cambridgeshire County Council’s standards.

We aim for continuity by having no more than 5 workers working with one client at any one time. We do this by limiting work area.

Professional access via online portals. Professionals have access to invoices or outcomes and they can request care changes as they happen, reducing carbon foot print and phone calls.

Lone working individual risk assessments are undertaken for each lone working environment. Workers are supported through a 24 hour on call system.

 

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